MTP Is Stuck in a Loop

Introduction

If your MTP backtest is getting stuck in a loop, it can be due to several reasons. This article provides a detailed guide on identifying the issue, troubleshooting, and contacting tech support to resolve it.

Symptoms

• When you start a backtest, the process fails to progress and an error message appears:


• Error Message: "Looks like your backtest is stuck in a loop, please see the terminal log for possible issues."

Common Causes

1. Incorrect Broker Suffix Settings: The strategy may be set up on a broker where a specific suffix is required or needs to be removed.
2. VPS Capacity Issues: Your Virtual Private Server (VPS) might be at maximum capacity, lacking the resources needed to complete the backtest.

Step-by-Step Troubleshooting Guide

1. Confirm the Error Message
• When the error occurs, you will see the message indicating that the backtest is stuck in a loop.
2. Review the Log File
• Click “OK” on the error message. A text document containing the terminal log will automatically appear.
• Open the text document to review the logged details. This file contains information on what might be causing the issue.
3. Contacting Tech Support
• If you're unable to resolve the issue by reviewing the log, follow these steps to contact tech support:
4. Option 1: Contact Support Directly from the VPS
• Open a web browser on your VPS and navigate to blueedgefinancial.com.
• Click on the “Let’s Chat” button.
• Fill in your name, email, and select “Tech Support” from the department options.
• Write a brief message describing the issue, e.g., “Hi, my backtest keeps getting stuck in a loop.”
• Attach the Log File: Copy the error log file from the VPS, and attach it to the chat. To do this:
• Copy the file from the error message dialog.
• Paste it into an accessible folder on your VPS.
• Click the attachment icon in the chat, navigate to the folder, select the file, and send it.
5. Option 2: Transfer the Log File to Your Personal Computer
• Copy the error log file from your VPS to your personal computer.
• Access blueedgefinancial.com on your computer and follow the same steps to initiate a chat with tech support, attaching the log file from your local device.

Additional Tips

• Ensure your VPS has sufficient storage and processing capacity to handle backtests.
• Double-check any broker suffix requirements for the specific strategy you are using.

Conclusion

Encountering a backtest stuck in a loop can be frustrating, but by following the steps outlined above, you can efficiently diagnose the problem and get the needed support. Always make sure to provide tech support with the error log, as it contains crucial information for troubleshooting the issue.